Refund policy

Return & Refund Policy

Thank you for shopping at DirtWorks RC. We strive to deliver high-quality RC products and parts to fuel your passion. If you are not entirely satisfied with your purchase, we’re here to help.

RETURNS
You have 30 calendar days from the date of delivery to request a return. 

To be eligible for a return:
• Your item must be unused, uninstalled, and in the exact same condition that you received it.
• The item must be in its original factory packaging, including all manuals, accessories, and unopened parts bags.
• Due to safety regulations, LiPo/NiMH batteries, electrical components, and fuel products that have been plugged in, charged, or opened are non-returnable unless defective upon arrival.

RETURN PROCESS
1. Contact us at sales@dirtworksrc.com with your order number and photo/video evidence of the product condition.
2. Once approved, we will provide you with the return shipping address and instructions. Please DO NOT ship returns back to the address listed on your original shipping box, as this may be a distribution warehouse that cannot accept unauthorized returns.
3. Customers are responsible for paying their own return shipping costs unless the return is due to a seller error or defective item. We strongly recommend using a trackable shipping service.

RESTOCKING FEES
Returned items subject to customer remorse or buyer error may be subject to a restocking fee of up to 15% to cover warehouse inspection and repackaging costs.

DAMAGED, DEFECTIVE, OR MISSING ITEMS
Please inspect your order immediately upon delivery. If your item arrives damaged during transit, with missing components, or defective:
• You must report the issue to us within 48 hours of delivery.
• Include clear photos of the outer shipping box, inner packaging, and the damaged/defective product.
• We will work directly with our distributors to issue a replacement or full refund at no additional cost to you.

REFUNDS
Once your return is received and inspected by our warehouse team, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed back to your original payment method within 3–5 business days.